Policies

Shopping with Bella Madre 

What will the sales tax be on my order?

Sales tax in Texas is 8.25 percent. Tax is not applicable on orders from outside Texas.

When and how will my order ship?

We put lots TLC into creating Bella Madre jewelry, which means there may be a little extra time before your pieces ship. (Especially on one-of-a-kind orders — we think you'll agree, though, that they are worth the wait!) Unless otherwise specified, we'll ship your order via USPS. You'll see shipping costs when you check out based on the merchandise you order, the shipping speed you choose and your location. 

How much is shipping?
Our shipping costs are based on the weight of your order and the delivery method. To find out how much your shipping will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. We utilize real-time rates through the United States Postal Service (USPS) to ship all of our merchandise and offer several rate options depending on your preference and budget. For extra security, we ship all of our packages with the signature required feature. This additional feature is already built into the rate you choose, so need to worry about additional costs. We want you to feel confident your valuables will arrive undamaged, securely and on time. 

About Bella Madre Jewelry

The piece I received looks a little different from the piece I saw on your website when I placed my order. Why is that?

Beautiful individuality makes Bella Madre pieces — and the women who wear them — special. We use natural materials and make Bella Madre pieces by hand, so a little variation is normal.

How should I care for my new Bella Madre jewelry?

You can wear your Bella Madre jewelry wherever your life's adventures take you, but we do encourage you to keep it away from too much heat and moisture. Stow your pieces somewhere safe when you shower or swim. And be mindful that longer chains can catch easily. When your pieces need a polish, we find a gentle cleaning with a damp towel does the trick. Treat your pieces with care to preserve their beauty. (Listen to your Madre: Don't forget to treat yourself with care, too, Bellas.)

Repairs and Returns

What if the jewelry I ordered needs repairs when I receive it?

If your jewelry needs repairs when you receive it because of production or manufacturing issues, notify us within 48 hours. If we approve your request, please ship the piece back to us packed the way it was when you received it to ensure that it arrives safely. Shipping costs on repairs are covered by Bella Madre.

For repairs on pieces that you have worn, please seek out a trusted, local jewelry repair specialist who can help you give your Bella Madre pieces a long, beautiful life.

What if I need to return my purchase?

We want you to be absolutely over the moon about your Bella Madre jewelry. But if you're ever less than thrilled, we do offer store credit or an exchange on returned items. We do require that you notify us within 48 hours if you wish to return merchandise. If we approve your request, please ship the piece back to us packed the way it was when you received it to ensure that it arrives safely. Shipping costs on returns are covered by customers.

Privacy

What do you do with my information?

You can trust your Madre: We use the information you give us (name, billing and shipping addresses, phone number and credit card information) only to process and
ship your order. We will never sell or share your personal info.